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Financial Aid   Tags: financial aid
Last Updated: Jul 21, 2014 URL: Print Guide RSS UpdatesEmail Alerts

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Student Document Status

Processing time for financial aid files is 8 to 10 business days from the date the student turns in ALL required documents without any missing or incomplete items.

Students must be prepared to pay their fees to hold their class schedule and receive any eligible financial aid as a reimbursement.


Financial Aid Appeals

November 1:  Deadline for Spring  semester.

March 1:  Deadline for Summer semester.

July 15:  Deadline for submitting an appeal for Fall semester.


Important Dates & Information

Visit the Financial Aid website for more important dates (

Fall Semester:

Fin Aid Application Process:

There are a series of steps and processes that must occur before a student can confirm/pay their fees using pending aid.  These events do not occur instantaneously after each step is accomplished, unfortunately, there is a period of time between each event.  A student cannot complete the entire process immediately.  Please review the steps below to understand the timing of each event.

Step 1    INCOMPLETE FILE:  Student turns in all required documents, anticipate 2 to 3 working days from the date documents are turned in to the time it is shown as received on the student’s TigerWeb account.

Step 2    REVIEWING FIN AID APPLICATION:  There is currently an average of 7 to 10 working days between when a file is completed and when the review is complete.

Step 3    PACKAING AID:  After the review is completed, if no other documentation is needed, a student’s awards are packaged.  The packaging process occurs on a daily basis.

Step 4    REVIEWING TERMS & CONDITIONS:  Students log into TigerWeb to review and accept the Terms & Conditions of their awards.

Step 5    CONFIRMING/PAYING FEES:  Accepted awards are placed in a pending status allowing the student to pay their fees.  The disbursement process for moving funds to a pending status occurs twice a day, approximately 10:00 a.m. and 2:00 p.m. during normal work days.

As you can see by the steps above, a student that accepts their Terms & Conditions cannot immediately pay their fees with pending aid.  Depending on the timing of when Terms & Conditions are accepted, a student must wait until the next schedule disbursement.  The disbursement process can take up to 2 hours to run depending on the volume of activities occurring in the system.  As we move closer to the beginning of the semester, we will run the process 3 to 4 times a day depending on the length of time it runs.

How to Avoid an Over Award – Turn in All Tuition Discounts & Outside Resource Information No Later Than August 29th to the Bursar Office

Financial Aid students that receive tuition discounts or other outside resources (i.e. WIA, TAA, outside scholarships, etc) after their awards are packaged will be considered over awarded and the student is responsible for paying back any awards that exceed their Cost of Attendance or their Unmet Need as a result of the additional resources.  Federal guidelines limit a student’s financial aid award package to their Cost of Attendance and their Unmet Need.  Cost of Attendance includes: Tuition & Fees, Housing expenses, transportation, books & supplies, living expense, and miscellaneous personal expenses.  Students can view their individual Cost of Attendance and awards by logging into TigerWeb and reviewing the Award Overview tab under the Award for Aid Year link.

Paying Fees/Confirming:

Beginning on or about July 16th students eligible for financial aid will be able to pay their fees using pending aid.  Students that have not completed their financial aid application or those with files in the review process should continue to monitor their Financial Aid Status Page in Tigerweb.

To pay fees with pending aid, a student must review and accept their Terms & Conditions.  Once a student accepts their Terms & Conditions, they must wait 3 to 4 hours during business hours or the following day, if after normal business hours before aid is placed in a pending status.  Moving accepted aid to a pending status is not automatic; a process is ran 4 to 5 times a day during peak time to move student’s accepted aid to the pending status.

Students Enrolled in Summer 2014 Classes

  • Students enrolled in Summer 2014 classes and enrolled for the Fall semester will be reviewed for continuing eligibility after summer grades are processed.  Student’s should receive their new Satisfactory Academic Progress (SAP) status for financial aid on or about August 19th
  • Students attending summer semester in a financial aid ‘warning’ status that fail to meet the Satisfactory Academic Progress (SAP) standards at the end of summer will be suspended and must attend the fall semester at their own expense.
  • Students in a financial aid ‘warning’ status will not be eligible to charge books against pending aid until their continuing eligibility status is determined. 

 Bookstore Charges

Students eligible to charge books will receive a message on their TigerWeb Financial Aid Status page.  Email notices are no longer sent to the student.  

To receive authorization to charge books a student must:

  • have financial aid awarded that exceeds tuition and fees
  • confirmed attendance/paid fall tuition and fees
  • be in a GOOD or NEW status if enrolled in the summer semester and their continuing eligibility for SAP has not yet been determined
  • be in at least 6 hours if they are only eligible for loans

The ChSCC Bookstore Staff receives the names of each student authorized to charge books. Students that do not receive the ‘Authorization to Charge’ message will not be on the list to charge books.

The list is pulled on the afternoon prior to the date the authorization message is posted, therefore, if you become eligible after the list is electronically transferred to the bookstore you must wait until the next charge period.

The authorization to charge message will be posted on August 12th, 19th, 26th, and 29th.  Below is an example of the message a student will see on their Financial Aid Status page if they are eligible to charge books. 

READ THE INSTRUCTIONS BELOW BEFORE CHARGING BOOKS AGAINST YOUR PENDING FINANCIAL AID.   You are authorized to charge books between August 12, 2014 to September 3, 2014.


·        Anticipate longer lines if you choose to charge your books on the first day of class.

·        Bookstore Charges will be limited to textbooks, required, and general supplies only (this includes study help books and office supplies).

·        You must present your Driver’s License or State Issued ID.

·        This authorization can only be used to purchase books at the Chattanooga State Bookstore.

·        How much can I charge and how is my pending aid affected?

  •  Bookstore charges will reduce the excess financial aid money on your account.  If you have excess awards of $1000.00 after your tuition and fees are paid, and you charge $600.00 at the bookstore you will only receive the remaining $400.00.
  • Maximum charge limit is $600.00 for full-time students and $300.00 for part-time students, OR the amount your aid currently exceeds your tuition and fees, whichever is LESS.

·        The ChSCC Bookstore does not carry RODP books, however, eligible students may charge RODP books to Financial Aid in the following manner:

  • Go to to obtain the ISBN(s) for needed materials. Do not wait until the class starts to check the syllabus, the book information is available on the RODP Bookstore web site well before the class begins.
  • To order books, contact the ChSCC Bookstore 3 weeks prior to the beginning of the session or ASAP so that materials can be ordered in time to arrive before the charge date expires.  Provide your name, Phone #, and book ISBN.
  • For Bookstore hours refer to the Chattanooga State Bookstore website

If you already purchased your books and/or choose not to use this bookstore charge, you will receive the balance of your money when your aid is transferred to your pre-paid debit card.  Check your TigerMail account or visit our website at for check distribution information.

Financial Aid Appeals

  • Deadline to submit a Fin Aid Appeal for fall semester is July 15th.  Students that completed their Fin Aid Appeal to include meeting with their advisor and their advisor submitted their Educational Plan prior to July 15th are guaranteed a decision will be made prior to the first day of classes.
  • Students first initiating their Fin Aid Appeal by July 15th but have not yet met with their advisor or their advisor has not yet submitted the Educational Plan will have their appeal reviewed.  However, there is no guarantee the appeal decision will be made prior to the start of classes, therefore, the student must be prepared to pay their fees and purchase their books from their own resources and receive financial aid as a reimbursement if their appeal is approved.
  • Students initiating a Fin Aid Appeal after July 15th must attend the fall semester at their own expense.  A decision on their appeal will be made for the spring semester.  Exceptions to this policy are for students progressing toward graduation and have exceeded the maximum time limit standard.

 Entrance Counseling and Master Promissory Note (MPN) Requirement not completed:

  • Several students that completed their electronic Entrance Counseling and MPN have inquired why the requirement has not been marked complete yet.  We are currently waiting for an upgrade to the financial aid system before we will download a student’s entrance counseling and MPN. 
  • If a student has completed both requirements, it is not necessary to complete it a second time; the requirement should be marked complete by the financial aid office no later than August 20th.

Students Completing their Financial Aid Application:

  • Students turning in student requirements/documents after July 1st to complete their financial aid application must be prepared to pay fees on August 22nd if their application is not complete.  Students determined eligible for financial aid will receive their aid as a reimbursement.
  • Only students that completed their financial aid application by July 1st are guaranteed their aid will be available to charge books and pay their fees. 
  • Students should check their ‘Financial Aid Status’ once a week for additional items needed to complete their financial aid application.

 Financial Aid Restrictions

  • Students requesting student loans must be registered in at least six (6) hours
  • Students cannot receive financial aid for developmental/learning support classes, if the student has already attempted 30 hours.
  • Students cannot receive financial aid for a 3rd attempt of a passed class

 Refer to the financial aid website or your TigerWeb and click on the link ‘Financial Aid News for Current Students’ for more information.

 Please refer all questions to or visit the Enrollment Service Center.


Paying Your Fees

All Financial Aid Students must pay fees using pending/estimated aid every semester.

Students may follow the steps located on the financial aid website to pay their fees and hold their class schedule.

Students that do not receive a confirmation number and are directed to pay fees, either do not have enough aid to cover their fees due or they have not yet been awarded financial aid.  Students should review their financial aid awards before attempting to pay fees to insure they have enough aid to pay fees.  Failure to pay fees will result in the student being deleted from classes. 


Student Communication

 Primary Source used to communicate to Financial Aid Students:

Chattanooga State TigerMail Account - Check your email weekly

'Active Messages' located on Financial Aid Status Page

Upcoming emails from financial aid office:

Weekly Reminder Emails if students have incomplete or missing items needed for their financial aid application.



Lifetime Federal PELL Grant Limit - Students eligible for the Federal PELL Grant will only receive a maximum of 12 full-time PELL Grant Awards. The amount includes the students entire educational career (past, present and future). Students planning to transfer and pursue a bachelor's degree must carefully consider their class schedule to insure they have aid remaining to complete their degree.

Limit on developmental classes - Students cannot receive financial aid for a developmental class, IF the student has already attempted 30 hours of developmental classes.  Example: Student has attempted 33 developmental hours, currently enrolled in 9 hours (3 are for a developmental class) - student will be awarded aid for 6 hours.

Limit on Repeating Classes - Students cannot receive financial aid for a 3rd attempt of a passed class.  Example:  Student previously passed ENGL 1010 with a D, the class will be included for financial aid awarding for a 2nd attempt, however, if the student attempts the same class a 3rd time the class will not be included when awarding financial aid.  A 'W' (withdrawal) is not considered as an attempt for the purpose of this new federal policy.  The new federal policy does not change or impact how the institution processes withdrawals, or how state awards are impacted by dropping or withdrawing from a class.

Limit on subsidized loans - Effective July 1, 2013 a first-time student loan borrower is eligible for Direct Subsidized Loans up to 150% of the published length of the borrower’s current educational program. For example, a student pursuing a 2-year associate degree may only receive a Direct Subsidized Loan for 3 years (150% of their program). Students may still be eligible for the interest rate associated with a subsidized loan after the 3 year period, however, they will not benefit from the deferral of the interest accruing while attending school.


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